Research Solutions, Inc. (RSI) is committed to protecting the privacy of all information we collect from our clients, research participants and visitors to our corporate and survey websites. This General Privacy Notice (“Notice”) explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Notice only applies to personal information we collect in the usual course of business, including through our website (www.rsionline.net) (“Website”) and in connection with our marketing research surveys.
Please read the RSI Privacy Statement to understand how your personal information will be treated by RSI and its’ affiliates and subsidiaries.
Who we are
Research Solutions, Inc. is a company incorporated under the laws of New York, USA and whose principal office is located at 229 Railroad Avenue, Suite 1, Sayville, NY, 11782. We provide marketing research services, including research surveys and proprietary consumer panels for our customers.
Research Participant Information
All responses to our research are completely confidential. We collect data in our studies for research purposes only, and our use of that information will be limited to that purpose. Research participant answers will not be used by any entity as an aid for sales. Research participation is voluntary and sample members always have the opportunity to decline involvement or to “opt out” of the research after agreeing to participate. We do not collect personal information without research participant consent. We will inform participants about the purpose for which we collect and use information about them, how to contact us with any inquiries or complaints, the types of third parties to which we disclose information, and the choices and means we offer participants for limiting use and disclosure. All studies provide an online help/support link. We do not rent, sell or give personal information to any third party for the purpose of directly marketing any products or services. In some cases we may need to share personal information with third parties that provide research services in support of the research project. Any third party that receives personal information is obligated to follow all of the same privacy protection regulations as followed by RSI. At their request, we give research participants access to the personal information we have collected about them. Individuals will be able to correct any information that is inaccurate or incomplete, change their consent status, or have their personal information deleted.
We are in compliance with the Children’s Online Privacy Protection Act (COPPA), governed by the FTC. We do not collect, use or disclose information from children under the age of 13 without a statement of permission from a parent or guardian. For more information on COPPA, please visit http://www.ftc.gov/ogc/coppa1.htm.
Use of Your Personal Information other than PLI
We typically use the personal information we collect through our Website in the usual course of our business for the following reasons: (i) to respond to a request that you sent us, such as a request for information about our Services; (ii) to administer, protect, and improve our Website and our Services; (iii) to better understand the preferences of our Website visitors; (iv) to compile aggregated statistics about Website usage; (v) to provide you with marketing and promotional communications (where this is in accordance with your marketing preferences); and/or (vi) for other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our marketing, and enhancing, customizing and improving our Websites, products and services.
Sharing of Your Personal Login Information (PLI)
Except as described in this statement, we will not disclose your personal login information outside of RSI (or its’ subsidiaries) without your consent.
Sharing of Your Personal Information other than PLI with Third Parties
We may disclose personal information that RSI and/or its subsidiaries collect or you provide:
- To Clients of RSI who commission market research studies, tools, analysis and software platforms.
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our business (and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them).
- For any other purpose disclosed by us when you provide the information, with your consent.
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- To protect and defend the rights or property of RSI (including the enforcement of our agreements).
- To act in urgent circumstances to protect the personal safety of users of RSI services or members of the
- We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings or for research purposes. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
- To any other person with your consent to the disclosure.
Please be aware that RSI may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Links to Other Sites
Our Website may contain links to other sites that are not owned or controlled by Research Solutions, Inc. (RSI). Please be aware that RSI is not responsible for the privacy practices of these other sites. We encourage you to review the privacy policies and statements of other sites to understand their information practices. This Notice applies only to information collected by our Website.
Accessing Your Personal Information
RSI recognizes the right of individuals to access their personal information. You have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to login with information provided by RSI.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements, to enforce our agreements or comply with our legal obligations). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until
deletion is possible.
Please contact us at firstname.lastname@example.org if you have any questions about the information we collect and/or how we use the information we collect.
RSI may use “cookies” in our online research surveys and panel websites to enable you to sign in to our services more easily and to help personalize your online experience. A “cookie” is a set of data that a web server stores on your computer that enables the server to recognize your computer. Cookies enable websites to “remember” your entries as you move from page to page, or when you revisit the site from time to time using the same computer. The data set that makes up a cookie will typically not have any meaning to anyone other than the party that placed the cookie. A cookie cannot retrieve other data from your computer’s hard drive or pass on computer viruses. Two different types of cookies are used in connection with our website: “Session cookies” track the user’s progression through our sites in a single visit. These cookies enable us to remember things as the user progresses from one page to another. With most Internet browsers, session cookies are either deleted or rendered inaccessible to us and our agents as soon as the user closes his or her browser. “Persistent cookies” allow us to remember a user at the user’s next visit. Persistent cookies are neither automatically erased nor rendered inaccessible upon closing the user’s browser, although persistent cookies will typically “expire” after some number of years. Upon expiration, such cookies may be deleted by the user’s browser or rendered inaccessible to us. (If you do not want these cookies to remain on your computer, you can erase them through use of your browser settings.) Both session and persistent cookies may also be used in connection with HTML email sent by us. Your browser or other software you install may permit you to restrict the use of session cookies, persistent cookies or all cookies. If you elect to not permit the use of persistent cookies only, you may enjoy the full functionality of our website; however, if you do so, you will need to re‐enter some data upon your return visit or during the login process.
RSI will take reasonable steps to ensure the personal data is accurate, complete, current and relevant, being used only for the intended purposes. We will not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual.
Changes in the Privacy Statement
We may update this Privacy Statement from time to time by posting an amended version of the statement on the RSI website. Please refer to this policy regularly.